NIFHA
38 Hill Street
Belfast
BT1 2LB
Tel: 028 9023 0446
Fax: 028 9023 8057
NI 11996

Complaints about Registered Housing Associations

If you are a tenant and have a problem relating to a specific Housing Association then your complaint should be made directly to that association.

The compliant will then be handled in line with the association's own complaints procedure. If you are unhappy with the way the association manages your complaint you may, as a final stage, contact the Northern Ireland Ombudsman.

Contact information

Northern Ireland Ombudsman
33 Wellington Place
BELFAST
BT1 6HN

Telephone number:- 028 9023 3821
Fax number:- 028 9023 4912

or:

The Ombudsman
Freepost
BELFAST
BT1 6BR

Freephone number:- 0800 34 34 24

Email: ombudsman@ni-ombudsman.org.uk
Website: www.ni-ombudsman.org.uk