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NIFHA | Jobs | Bank TeleCare Call Advisor

Bank TeleCare Call Advisor

Closing Date: Monday, 19 February 2018 23:59
Location: Holywood, BT18 9HZ
Salary: £8.57 per hour + 15% shift allowance.
Contract: NA
Hours: Full-Time


The post holder is the first point of contact when customers contact the Telecare Centre and must answer calls promptly and deal with calls effectively, ensuring all conversations are documented and customer files updated.

Person Specification:

Based at: Radius Housing, Cameron House, 3 Redburn Square, Holywood, BT18 9HZ

Reference: FC.CS.410

Hours: As and when required

Essential Criteria:

• Minimum of one year’s relevant experience of front-line customer service
• IT literate with extensive practical experience / use of Microsoft Office.
• Excellent telephone communication skills and written skills
• Ability to plan and prioritise workload.

For full Job Description & Person Specification, please visit

Hard copy application packs can be obtained by calling Holywood Reception on 028 9039 7250.

Radius reserve the right to enhance criteria to facilitate shortlisting.

Radius is an Equal Opportunities Employer.

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