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NIFHA | Jobs | ICT 1st Line Support Engineer…

ICT 1st Line Support Engineer, (37hrs), Belfast

Closing Date: Monday, 19 February 2018 12:00
Location: Belfast
Salary: £20,311.50 - £24,690.94 per annum
Contract: Permanent
Hours: Full-Time


At Clanmil, we believe that housing is about people. We have come a long way in the last 40+ years, with over 4500 properties and are ambitious to continue to grow and provide great homes.  Can you help us do that?

Person Specification:

Based at Head Office, Belfast
37hrs per week

Salary: £20,311.50 – £24,690.94 per annum
+ £350 annual city centre weighting allowance

A bit about us
We are one of NI’s leading providers of high quality housing and supported housing services and our aim is to make a real difference to the lives of the people living in our homes. We’re a driven, forward-thinking organisation, and we’ve ambitious plans for growing and modernising our services. This is an exciting time to help us shape services within our ICT team. We are looking for motivated, flexible and creative individuals to bring passion and commitment to supporting our staff in a dynamic and changing environment.

A bit about the role
We are seeking a ICT Support Engineer to provide first line ICT support on our service helpdesk. Your normal working days will be Monday to Friday, between 8am and 6pm, but you must be flexible in order to meet customers’ needs including some evening work.

This is a responsive role – we have schemes across Northern Ireland so you will need a full driving license. Within the small ICT team, you’ll have opportunities to develop your skills working on a range of projects and systems.

The purpose of your role is to be the first point of contact for customer incidents, resolving these where possible and escalating as required. You’ll promote ICT security and self-service, supporting our staff in a professional manner and taking ownership of incidents.

A bit about you
To flourish in the role, you will have a really good understanding of what great customer experience looks like. You’ll have at least 1 year’s recent experience of working in an ICT helpdesk environment (within the last 3 years), providing first line ICT technical support in a busy office environment.

You’ll also have at least 1 year’s practical experience in in supporting users of the Microsoft Office application suite.

What you do need, is to be resilient, able to build trust and have a desire to help people do well. Building and maintaining respectful relationships is key.

We’ll be impressed if you have knowledge of the social housing sector in Northern Ireland but don’t worry as long as you have the curiosity to find out, we’ll help you.

Want to apply?
Great; all you need to do is let us know more about what you will bring to the role, your experience and for you to tell us how you live our values. You can do this by downloading an application form from our website: or contact Marie-Therese Merron on the Recruitment Line 028 90876 011. You will find a full job specification for the post on the website too.

In return, we offer a fantastic rewards package from generous annual leave, pension contributions and an award winning work-life balance package which we are happy to tell you about.

Closing Date: 12pm, Monday 19th February 2018
Interview Date: Thursday 1st March 2018

Clanmil Housing is an Equal Opportunities Employer

Recruitment Records are held for 2 years as per Clanmil Housing’s Data Retention Policy

The Association reserves the right to heighten the criteria based on demand.

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