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NIFHA | Jobs | Senior Officer (Customer…

Senior Officer (Customer Contact centre)

Closing Date: Monday, 11 February 2019 11:59pm
Location: Radius Housing, Belfast
Salary: £31,401 (pt 35) – £36,153 (pt 40) per annum
Contract: Permanent
Hours: Full-Time


Deliver an excellent customer focused service managing the Customer Contact Centre. To work with the Assets Managers and colleagues to deliver against KPI’s, identify areas for improvement and ensuring quality of service.

Person Specification:

Based at: Radius House, 38-52 Lisburn Road, Belfast, BT9 6AA

Reference: SO.AS.01

Hours: 37 hours per week

Essential Criteria:

1. Third level qualification (e.g. HNC, HND, Degree) in an Business or Estate Management related discipline and at least 3 years (gained in the last 6 years) relevant experience in a customer management role.
At least 5 years (gained in the last 10 years)relevant experience in a customer management role.
2. Experience of managing teams and delivering results in a performance/target driven environment and the ability to plan and prioritise workload including construct and manage budgets.
3. IT literate with the ability to interpret,report and make presentations.
4. Current driving licence and provision of a vehicle / ability to fulfil the mobility requirements of the role.

For full Job Description & Person Specification, please visit

Hard copy application packs can be obtained by calling Holywood Reception on 028 9039 7250.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Radius is an Equal Opportunities Employer.

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