Supporting Tenants with Universal Credit

Universal Credit replaces several means-tested benefits including Housing Benefit. As Housing Benefit makes up much of a housing association’s income, it is therefore important that the operational aspects of this new benefit are understood.

NIFHA and Supporting Communities are holding a free workshop for front-line staff that provides an overview of Universal Credit and how it will impact on housing management practices. This workshop will include:

• An overview of Universal Credit
• Universal Credit and your role
• Digital Inclusion
  • Supporting tenants to set up an email account
  • Uploading documents to the UC portal
  • Using Verify
  • Protecting tenants against scams
• Available Support for Tenants
• Introduction to Rate Rebate

Spaces to this workshop are limited so it is advised to book your place by email as soon as possible.